Hey, heyyyy...
Let's talk about a 5-star meal for a minute.... better yet, a 5-star service... better yet, a 10-star overall rating!!!!!
We decided to go out and visit some family and after a long day of fun, we wanted to find something to eat. The issue we were having, was that it was already so late, and a lot of places had already closed for the day. Luckily, we did find one location called Coach's Neighborhood Grill which specializes in American Cuisine and is a Sports Bar that has the bar separated from the standard seating.
Once we went inside, it was very empty, not a single person around! The Head manager came from the back, welcomed us in and seated us. He let us know that he had just sent his crew home and was closing up two tabs at the bar and that he would be with us shortly. When he had returned to us, we had already had a chance to look over the menu, however, we didn't know they were getting ready to close, and we told him we would leave and return the next day because it was so many of us.... THEN GUESS WHAT? .....
He responded by saying "Are you sure, I can get the meals started for you" with such sincerity and a smile. We told him, we were sure, he then again said "It's really no problem, I can get everything started for you" again with such patience. We ensured him we were fine, because he had no help and at this point, it's about 10 minutes to closing. But my brothers decided they would stay, because they had looked over the menu and everything sounded amazing. So, the rest of us went to waffle house, which was across the street, while my brothers stayed at coach's.
The next day came, and my brothers had talked to us so much about the amazing food from coach's, especially the ribs, we made sure to plan ahead to make it on time. So, after yet another long day of fun we went to coach's, hours before closing, we were seated and given our drinks, and then the head manager appeared from around the corner and thanked us once again for coming back and also apologized for the day before, (which was not his fault), then went down to speak with my brothers cracking jokes with them and making sure the food was up to par in their opinion from the night before (the excitement on their faces while saying yes should've told him everything he needed to know).
Overall, off the strength of the manager alone, he was ABSOLUTELY, amazing! He could have handled the situation in such a different manner, with attitude, being upset, annoyance, irritable, etc. but instead he was very patient, caring, respectful, determined, etc. and all with a smile. I wish I had gotten his name, but he was absolutely amazing and his mannerisms alone, is what made sure we came back. And to be honest, everyone in that town is just so friendly and have great attitudes and amazing outlooks on life, it was definitely a breath of fresh air being in that town. But just from the service, definitely 10/10, highly recommend!
Coach's Neighborhood Grill
1033 Randolph St Suite 26
Thomasville, NC 27360
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